docs / human-handoff-and-guardrails
Human handoff & guardrails
The guardrails aren't a settings page you have to go find — they're on by default. Here's exactly how Miira stays on a leash, and how you take a conversation back.
always disclosed
It never pretends to be human.
// Every thread tells the lead it's talking to an AI.
Miira identifies itself as an AI agent in the conversation. There's no setting to make it pose as a person — disclosure isn't optional.
instant handoff
Take the chat, and the agent goes quiet.
// Mid-conversation, no delay.
When you "take over the chat," Miira goes silent immediately — even in the middle of a reply. From that point the conversation is yours; the agent won't talk over you.
autopilot is off
It starts off, with a kill switch.
// You turn it on deliberately — it's never on by surprise.
- Autopilot starts OFF. The agent doesn't send on its own until you decide it should
- There's a kill switch to stop it at any time
- It only ever sends over Meta's official WhatsApp Cloud API — never an unofficial channel
never alone
It never moves your pipeline on its own.
// The agent suggests. A human decides.
Miira suggests moving a lead to qualified — it never moves a client's stage without a human confirming it. And a client's stage only ever changes through a legal transition, never a free-text field, so the record can't drift into a state that doesn't make sense.
Closing a client or losing a deal is a soft delete with a full audit trail — never a hard erase. Nothing you turn off is truly gone.
What this guide doesn’t cover
One thing to be clear about:
- These aren't features you have to enable — they're on by default, and most can't be turned off by design.
- Uptime, support hours, or how long any AI provider retains data are not guaranteed here beyond what's stated in our Privacy Policy.
Last updated: 2026-07-15.